Merlin’s weekly podcast with Dan Benjamin. We talk about creativity, independence, and making things you love.
Merlin’s weekly podcast with Dan Benjamin. We talk about creativity, independence, and making things you love.
”What’s 43 Folders?”
43Folders.com is Merlin Mann’s website about finding the time and attention to do your best creative work.
Apple's Bad Day
Merlin Mann | Jul 11 2008
This is not the Friday Apple had wanted. There's a lot of frustrated people out there right now. A quick survey of the damage so far: London launch of iPhone 3G marred by software problems
Macworld | iPhone Central | Crowds, activation delays hit iPhone launch
iPhone launch-o-mess-o-rama | The Macalope: An Apple blog - CNET News.com:
Today @ PC World iTunes Store "Unavailable": This iPod Touch Owner is Stuck in Update Limbo
MacNN | MobileMe problems continue, upset customers
And just wardial a few terms on Twitter:
I don't mean to pile on here; I'm just amazed at the perfect storm of issues Apple is fighting today -- and wondering what the hell went wrong. I wonder if it's all related to server scale in one way or another. It's brutal to watch all this and, at least so far anyway, it feels like a pitiful way to introduce a bunch of enthusiastic new customers to a company that consistently earns its premium from customer experience. My advice to anyone considering touching any part of this frayed wire today is to stay the hell away. At least until tomorrow or Monday. Wait for things to sort out, back up your .Mac data, and hang out until things start to settle down. And, if you have a brick, don't play with it. Wait. Don't fiddle. People get weird at times like this and end up doing stupid stuff to make it worse. Just take a walk, have a drink or three, and let things calm down. And, godspeed my Apple friends who are working on this today. Hang in there, gang. It won't be Friday forever. 15 Comments
POSTED IN:
Well put:Submitted by CuriousG on July 18, 2008 - 5:21pm.
Well put: IdolofMillions wrote:
I love Apple products and I’m a fan of the company. The problems were avoidable, but the ultimate failure is the response - or lack there of. They could have read from the book of customer service 101... I wonder what the reasons were for that probably costly failure—Why they failed to take those measures you suggested? Were they thinking it was just an initial glitch and it would blow over? There are always reasons for why things go down as they do. I'm very curious about what those reasons were. Anyone have any interesting ideas about this? One I always wonder about is how much the business world takes their cues from the current culture of politics. From outright denial to merely failing to acknowledge an obvious and glaring problem, this is as everyone knows a common practice. I suspect there is more going on here though. » POSTED IN:
|
|
EXPLORE 43Folders | THE GOOD STUFF |