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Open Thread: The value and quality of email at work
Merlin Mann | Nov 2 2005
40% of office workers spend 0.5-3 hours reading poorly written e-mail | IT Facts | ZDNet.com More with the email research results:
Things is, I keep encountering people who get 100, 200, 300, or more actionable emails each day; not cron notifications, bug list CCs, or lunch at Chili's for Suzie from AR's birthday--I'm talking about real emails that require more than a one-line response or represent some kind of non-email work. What amazes me is how much of people's email seems to be internal to their company, business unit, or direct team. If I ran a company and learned that most of my employees were spending that much time touching internal email, I'd ask my managers: "For how many and which employees is six hours of email each day adding value to the company?" Maybe that's just me. Understand: I get that email is the way teams communicate on important stuff, but at a certain point, we're back to the guy from Metropolis, aren't we? I realize my view on this stuff is extreme -- I'm a hobo and I work at home -- but you tell me:
Feel free to elaborate. And feel free to say you love getting all that email. I'd enjoy hearing a range of views on this. Also: Non-scientific email pollHow many actionable emails do you get each day? That's email that requires more than a one-line response or requests non-email work. 22 Comments
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I'm with a small company,...Submitted by Pat (not verified) on November 8, 2005 - 5:34pm.
I'm with a small company, where we do a lot of collaborative work through email. I think we take advantage of all of its benefits (asynchronicity, precision, archivability, and immediacy) without letting it get out of hand. We're still only talking about 10-20 a day of relevant messages, not counting auto msgs and lists and that sort of thing. The problem is that if you aren't in the same email groove as the rest of us, it stops working. We had a recent (remote) hire who just couldn't keep up (or maybe he was just letting things get resolved without him as someone said above). It would take him days to respond to requests through email. Often, yes, after the issue had been dealt with without him. I don't understand the attitude of companies that have an "email-free Friday," or just generally think email is too heavily relied on. Surely the problem isn't email itself, it's that people need to learn how to manage it. » POSTED IN:
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